Grievance Redressal

REDRESSAL OF GRIEVANCE

Here are the steps a client can follow in case of grievance or feedback:

1. If you are not satisfied with my services and would like to lodge a complaint, I would request you to first talk to me, your Research Analyst, who is your point of contact. You can discuss with me, and be rest assured that your complaint will be resolved on best efforts within 10 to 15 working days.
2. You can also email me on [email protected]
3. Alternatively, you can also call me on +918859505404
4. I will try to resolve your complaint within 10 to 15 working days. The first step is for me to be clear about the nature of your complaint, and to identify what I can do to resolve the issue. When I have finished my investigations into your complaint, I will be in touch to provide you with a full response to your complaint.
5. If your complaint is not resolved within a period of one month, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI).

SCORES portal and ODR portal has been established for resolution of disputes arising in the Indian Securities Market. If you are unsatisfied with the response or resolution provided, you may access SCORES portal or ODR Portal, via below link-

• SCORES – scores.sebi.gov.in
• ODR PORTAL - smartodr.in

SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330

Grievance Redressal/Escalation Matrix

In a recent notice, BSE has introduced a new rule for all Investment Advisers (IAs) and Research Analysts (RAs) to create a Grievance Redressal/Escalation Matrix. This is to help resolve client complaints more efficiently before they need to be taken to regulatory bodies like SEBI.

The following details of this matrix should be clearly shown on the websites of IAs and RAs, making it easy for clients to find and use.